Accessibility

Accessibility Statement

With the goal to make Ontario accessible by 2025, the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) in 2005. The regulations associated with the AODA’s Integrated Accessibility Standards” require that Paramount Commerce Inc. (Paramount Commerce) establish, implement, maintain, and document a multi-year accessibility plan which outlines the organization’s strategy to prevent and remove barriers for persons with disabilities and to meet its requirements under the Act.

Paramount Commerce’s Accessibility Plan 2019 – 2025 includes how our Company will continue to meet its commitments in providing goods, services and facilities that are accessible to all. Paramount Commerce is committed to meet the accessibility needs of persons with disabilities in a timely manner and to comply with AODA and all its standards. This multi-year plan outlines Paramount Commerce’s strategy to prevent and remove barriers to address the current and future requirements of the AODA. For more detailed information, please view our full accessibility policy below.

Multi-Year Accessibility Plan – Paramount Commerce Inc.

Accessibility for Ontarians with Disabilities Act

Accessibility Policy

In compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the purpose of this policy is to:

  • Outline our responsibilities on behalf of Paramount Commerce in providing services and opportunities to people with disabilities.
  • We strive to treat all people in a way that respects the dignity and independence of people with disabilities. 
  • We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and/​or removing barriers, to accommodate persons with disabilities. 
  • All accommodation requests will be taken seriously. 
  • No person will be penalized for making an accommodation request.
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General Requirements Commitments

Policy Implementation

Communication & Telephone Services
  • We are committed to meeting the communication and information needs of people with disabilities.
  • We will consult people with disabilities to determine their communication needs.
  • We will communicate with people with disabilities in ways that take into account their disability.
  • We will answer any questions people may have about the content of the printed materials in person, by telephone, or by email.
  • We conduct our Customer Support in writing which ensures people who have hearing impairments or are speech-impacted are able to communicate, by allowing them to type messages back and forth.
  • We offer a 24/7 call center that is trained as per the Accessibility for Ontarians with Disabilities Act (AODA).
  • Our Information Technology websites will meet the requirements of WCAG 2.0 Level AA by 2021.
  • Continue to review and update staff resources related to customer service standards on BambooHR.
Kiosks
  • At this time, Paramount Commerce does not utilize kiosks. However, should the use of kiosks become a part of the Company’s business in the future, we will ensure that our employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.

Accessible Customer Service

Assistive Devices, Service Animals, and Support People
  • We are committed to serving people with disabilities who use assistive devices, service animals and/​or support people to obtain, use or benefit from our products and services.
  • We are committed to welcoming people with disabilities who are accompanied by a service animal.
  • If a person with a disability is accompanied by a support person, we will ensure that both persons are permitted to enter our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

We ensure that all employees and others dealing with the public are properly trained in how to interact with people with disabilities with various assistive devices, accompanied by a service animal or support person.

Fees will not be charged from Paramount Commerce for moderation through a third party. Any charges for the retention of the services or hardware requirements of this third party will be the responsibility of the customer. Should this change we will notify customers of this through our Terms of Use Policy.

Feedback Process
  • We will ensure that feedback processes are accessible to persons with disabilities by providing or arranging for accessible formats and communication support, upon request.

Procedure

Notice of Temporary Disruptions
  • Paramount Commerce will provide notice of a planned or unexpected disruption to our services or facilities for people with disabilities. We will notify the appropriate parties promptly. The notice will include information about the reason for the disruption, its anticipated duration, and a description of any available alternative facilities or services, if available.
Accessible Emergency Information
  • Paramount Commerce is committed to providing publicly available emergency information in an access way, upon request. We will also provide employees with disabilities with individualized emergency response information, when we become aware of an employee needing accommodation in an emergency.
Workplace Emergency Response Plan
  • We will provide individualized workplace emergency response plan to employees who have a disability, if the disability is such that the individualized information is necessary and we are aware of the need for accommodation due to the employee’s disability.
  • If an employee who receives individualized workplace emergency response plan requires assistance and with the employee’s consent, we will provide the workplace emergency response plan to the person designated by Paramount Commerce to provide assistance to the employee.
  • We will provide the information required under this section as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.
  • We will review the individualized workplace emergency response plan, when an employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed and when we review our general emergency response policies.
Return to Work Process
  • We will develop and have in place a Return to Work Program for our employees who are absent from work due to a disability and require disability-related accommodations in order to return to work.
  • The return to work process will outline the steps we will take to facilitate the return to work of employees who were absent because their disability required them to be away from work and will use individual documented accommodation plans as part of the process.

Employment

Employment Standards
  • We are committed to fair and accessible employment practices
  • We will inform employees of the policies used to support employees with disabilities including but not limited to policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.
  • We will provide individualized workplace emergency response information to our employees with disabilities, if the disability is such that the individualized information is necessary and we are aware of the need for accommodation.
  • We have implemented a process for the creation of individual accommodation plans for those employees that have been absent from work due to a disability.
  • We will provide individualized workplace emergency response information to our employees with disabilities, if the disability is such that the individualized information is necessary and we are aware of the need for accommodation.
  • We have implemented a process for the creation of individual accommodation plans for those employees that have been absent from work due to a disability.
  • We have implemented a documented return to work process for those employees that have been absent from work due to a disability and require disability-related accommodation in order to return to work.
  • We take into account the accessibility needs of employees with disabilities (as well as their individual accommodation plans) when implementing its performance management process.
  • We will take into account the accessibility needs of its employees with disabilities (as well as their individual accommodation plans) when providing career development, advancement, or redeployment. This may occur through the consideration of what accommodations employees with disabilities may need to succeed elsewhere within our organization, to take on new responsibilities in a current role, or when redeployment has become necessary.

Accessibility Training

Education & Training
  • Paramount Commerce provides Accessibility Training on Ontario’s accessibility laws and on the Ontario Human Right Code as it relates to people with disabilities. This training will be provided as soon as is practical after employees commence their duties. Training will be provided when changes are made to these policies, plans, practices and procedures.
Customer Service Standards
  • Paramount Commerce will continue to include the customer service standards in the Accessibility Policy; Continue to include the customer service standards in mandatory accessibility training for staff; and continue to review and update staff resources related to customer service standards on BambooHR.
  • View Paramount Commerce’s Accessible Customer Service Plan
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All Standards are reviewed by the Province of Ontario, therefore requiring updates to existing policies, training, manuals, bylaws etc. As a result of the reviews, revisions to current standards or new standards may be introduced by the Province of Ontario which will include new requirements and compliance deadlines.

This Policy will be revised as necessary on an ongoing basis to ensure it is compliant with relevant legislation and it will be reviewed as part of an annual evaluation of Paramount Commerce’s policies. We reserve the right to revise, modify any or all clauses of this policy. However, no changes will be made to this policy before considering the impact on people with disabilities.

All of Paramount Commerce’s policies and procedures will be developed or updated so as to respect and promote the dignity and independence of persons with disabilities.

If you have any questions regarding this policy please direct them to People and Culture at:
peopleandculture@​paramountcommerce.​com